Ordering

Below please find a list of questions to help you.
If there isn't the answer you are looking for than please contact us - click here

How can I retrieve my password?
How can I retrieve previous order numbers?
What are your shipping options?
Why do you require my email address?
Do you charge sales tax?
I’m a first-time customer. How do I order?
Is your site secure?
What forms of payment do you accept?
What is Shopatron?
What is the purpose of having an account?
Why do I have to use a U.S.-issued credit card?

How can I retrieve my password?

Yes, it’s easy to retrieve your password. On the first page of the checkout process, or on the Account login page, click the link that says “Forgot your password? Click here.” Enter the email address you used to set up your account (or the email address provided during your initial purchase) and click on the “send” button. You will receive your password in a message sent to the email address provided.

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How can I retrieve previous order numbers?

You can retrieve previous order numbers by logging into your account. On the Kerrits.com home page, click on the “My Account” link. Log in, then click on “Recent Orders.” Here you will find complete details, including order numbers, related to previous purchases at kerrits.com.

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What are your shipping options?

Orders are sent via standard ground shipping. Our main shippers are USPS and UPS. When your order is shipped, you will receive a shipping status email that includes a tracking number and link to the appropriate shipping company’s website to allow you to track your order online.

Expedited shipping is also available. Rates for 2-day delivery are $22.90 for domestic shipments, $32.90 for international shipments. Three-day delivery costs $17.90 for domestic shipments, $27.90 for international shipments.

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Why do you require my email address?

Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:

1. An order confirmation email will be sent after you click the "Complete Checkout" button.
2. Notification will be sent via email if there is a problem with your payment information, or if any additional charges (such as tax or additional shipping) may apply to your order and survey.
3. A shipping status email will be sent when your order's tracking information has been updated.
4. A final follow-up email will be sent 10 to 45 days after shipment to confirm your receipt of your order..

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Do you charge sales tax?

Orders placed at Kerrits.com are fulfilled by Kerrits retailers across the country. Your order will be fulfilled by the retailer located nearest you that has your ordered items in stock. In the likely event that your order is fulfilled by a retailer in your state, sales tax will apply to your order. This will not be represented in your confirmation.

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I’m a first-time customer. How do I order?

It’s easy to place an order at kerrits.com. As a new customer, you will not be asked to log in at checkout. Click on the “New Customer” link on the page that follows the shopping cart. The information you provide during checkout will be saved to a secure account that you can later access to track orders or request a return or exchange, and make your next purchase quicker and easier.

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Is your site secure?

Absolutely. During the order process, all personal information is transmitted via Secure Socket Layers (SSL), the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

To be sure your connection is secure, look at the bottom status bar of your browser window during checkout. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

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What forms of payment do you accept?

For purchases at kerrits.com, we accept payment by Visa, MasterCard, American Express, and Discover. An option called Bill Me Later is also available.

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What is Shopatron?

Shopatron is an innovative network solution that allows Kerrits Equestrian Apparel to offer its apparel directly to consumers online, while allowing local Kerrits retailers to fulfill online orders. After your kerrits.com order is securely processed by Shopatron, equestrian retailers in your area that have the items in stock have an opportunity to fulfill your order. If a retailer can not fulfill your order, it will be shipped directly from Kerrits’ warehouse. As a result our partnership with Shopatron, orders at kerrits.com strengthen and support the specialty equestrian retailers that represent the center of local riding communities.

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What is the purpose of having an account?

During the checkout process, your information will be saved to a secure account. This account allows you to log in to track orders and request returns or exchanges. The account includes your billing and shipping information for faster checkout next time. The personal information in your account is not accessible to or shared with any third parties.

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Why do I have to use a U.S.-issued credit card?

We verify all transactions using Address Verification Service. All banks within the United States participate in this service, but unfortunately, no banks outside the U.S. (or very few, at best) do. For this reason, we can only take cards issued by banks within the U.S.

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