Below please find a list of questions to help you.
Yes, it’s easy to retrieve your password. On the first page
of the checkout process, or on the Account
login page, click the link that says “Forgot your password?
Click here.” Enter the email address you used to set up your
account (or the email address provided during your initial purchase)
and click on the “send” button. You will receive your
password in a message sent to the email address provided.
You can retrieve previous order numbers by logging into your account.
On the Kerrits.com home page, click on the “My
Account” link. Log in, then click on “Recent
Orders.” Here you will find complete details, including order
numbers, related to previous purchases at kerrits.com.
Orders are sent via standard ground shipping. Our main shippers
are USPS and UPS. When your order is shipped, you will receive a
shipping status email that includes a tracking number and link to
the appropriate shipping company’s website to allow you to
track your order online.
Your email address is required so that we can communicate with you quickly and efficiently regarding your order(s). You will receive the following emails from us:
Orders placed at Kerrits.com are fulfilled by Kerrits retailers
across the country. Your order will be fulfilled by the retailer
located nearest you that has your ordered items in stock. In the
likely event that your order is fulfilled by a retailer in your
state, sales tax will apply to your order. This will not be represented
in your confirmation.
It’s easy to place an order at kerrits.com. As a new customer,
you will not be asked to log in at checkout. Click on the “New
Customer” link on the page that follows the shopping
cart. The information you provide during checkout will be saved
to a secure account that you can later access to track orders or
request a return or exchange, and make your next purchase quicker
Absolutely. During the order
process, all personal information is transmitted via Secure Socket
Layers (SSL), the industry standard and among the best software
available today for secure commerce transactions. It encrypts all
of your personal information, including credit card number, name,
and address, so that it cannot be read as the information travels
over the Internet.
Shopatron is an innovative network solution that allows Kerrits
Equestrian Apparel to offer its apparel directly to consumers online,
while allowing local Kerrits retailers to fulfill online orders.
After your kerrits.com order is securely processed by Shopatron,
equestrian retailers in your area that have the items in stock have
an opportunity to fulfill your order. If a retailer can not fulfill
your order, it will be shipped directly from Kerrits’ warehouse.
As a result our partnership with Shopatron, orders at kerrits.com
strengthen and support the specialty equestrian retailers that represent
the center of local riding communities.
During the checkout process, your information will be saved to
a secure account. This account allows you to log in to track orders
and request returns or exchanges. The account includes your billing
and shipping information for faster checkout next time. The personal
information in your account is not accessible to or shared with
any third parties.
We verify all transactions using Address Verification Service.
All banks within the United States participate in this service,
but unfortunately, no banks outside the U.S. (or very few, at best)
do. For this reason, we can only take cards issued by banks within
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